Phone, email and chat support covering UK, US and Australian hours.
What you get
Give your customers fast, friendly answers without building a support department locally. Our support teams handle phone, email and live chat, working in your time zone so customers are helped during their day.
Every agent is interviewed for communication skills before placement, trained on your product and processes, and supervised on-site to keep quality consistent.
Teams work UK hours, US hours, Australian hours.
What your team handles
- Email and help desk tickets
- Live chat and messaging
- Inbound and outbound calls
- Order, booking and account queries
- Escalation to your in-house team
Roles we can provide
- Support agents
- Live chat agents
- Help desk
- Support team leads
Don't see your role? We provide whatever your business requires. Tell us what you need.
One monthly fee. Everything included.
Every team starts with a three-month probationary period, so you can see our operations before signing a contract.
Book a callMonthly statement
What your fee covers
- Included
Recruitment & screening
Sourcing, skills tests and in-depth interviews.
- Included
Payroll
Salaries, taxes and payslips handled every month.
- Included
HR & compliance
Contracts, leave, benefits and local employment law.
- Included
Office space
A professional office, not a spare bedroom.
- Included
Equipment
Laptops and everything the role needs.
- Included
Internet & power backup
Redundant connections and backup power, so work never stops.
- Included
Team supervision
On-site management keeping quality and attendance on track.
Common questions
Can support cover my customers' working hours?
Yes. Teams work UK, US or Australian hours, so they are online when your customers need them.
Will agents use our own help desk tools?
Yes. Your team works inside your existing tools and accounts, so your data stays in your systems.
More answers on our FAQ page.
